Regional Manager

Job Description

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.

Essential Job Duties

  • Provide clear expectations and necessary tools, training & information for each Center Manager
  • Ensure all steps in the Owner’s Manual are understood, implemented and consistently applied
  • Hold Center Managers accountable based on Caliber’s established performance metrics through feedback & timely reviews.
  • Recognize and reward good performance through timely and specific feedback; encourage associate professional growth & career development
  • Identify, analyze & correct negative business trends using tools such as monthly Scorecard reviews and S.M.A.R.T. action plans for CMs to address systemic and tactical issues
  • Identify potential acquisition and brownfield targets in support of the Chief Development Officer, including developing “on the ground” relationships with these targets
  • Source, grow and maintain regional client & dealership relationships; capitalize on market opportunities
  • Source and recruit qualified candidates for potential employment; establish pipeline for recruiting high quality talent 
  • Provide direction and leadership to ensure acquired centers and brownfields are fully operational and integrated within the Caliber organization
  • Resolve center issues and customer/client concerns in a timely manner
  • Mitigate risk; recognize and proactively manage potential issues: Client, Associate, Safety, Facility, etc.
  • Other duties as assigned
  • Previous Center Manager experience required
  • Self-started, ability to work independently
  • Effective problem-solving skills; strong analytic skills
  • Excellent internal and external sales and customer service skills; Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
  • Excellent communication skills; verbal and written
  • Ability to multi-task in a fast-paced environment
  • Team Player
  • Must be at least 18 years of age
  • Ability to effectively communicate with others, oral and written
  • Ability to read and understand basics of repair instructions, written estimates and work orders
  • Maintains a well-groomed, professional appearance
  • Must be able to sit for long periods of time and use/read computer keyboard and screen
  • Must be able to walk, stand, bend, stoop, kneel, push/pull, crouch, and reach frequently
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
  • Moderate noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions
  • Must be able to lift up to 15 pounds

About Us

Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a company with more than 1,000 convenient, state-of-the-art repair centers and growing, and why hundreds of thousands of people entrust their vehicles to us every year. We are driven by our purpose – to restore you to the Rhythm of your Life. A career at Caliber is not for everyone, but if you’ve got the drive, we’ve got your ride!

Posted Date: Jun 29, 2020
Requisition Number: R0084493
Position Type: Full-time