Director, Quality Support

Job Description

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.


Job Summary
Drives performance that meets or exceeds the expectations of Caliber business partners through effective account and relationship management; direct oversight of the Field Quality Department and will be responsible for the prioritizing, coordinating and executing effective strategic vendor relationship management, training strategies, and point of contact/coordination with Verifacts Automotive and OE Operational Liaison

Essential Job Duties

  • Strong management ability attained by a minimum of 10 years previous management experience in Collision Repair or related industry
  • Application of advanced understanding and knowledge of repair OEM’s process/procedures and quality expectations
  • Oversight and coordination of service advisor, center manager and technicians training requests
  • Active knowledge, full understanding, and enforcement of Caliber quality performance metrics and expectations
  • Ability to effectively data mine information to identify and communicate performance opportunities through use of strong excel skills
  • Identify and prioritize performance and training opportunities
  • Creation and execution of SMART action plans to address performance opportunities
  • Knowledge and oversight of client ancillary systems (ERL, Autowatch, Performance Claims, Update Plus, etc…)
  • Timely and accurate updates in SharePoint and other reporting systems
  • Effectively communicate skills across multiple organizational layers
  • Ability to review departments scorecard
  • Communicate opportunity to appropriate levels of operational management
  • Oversee and execute special projects as needed
  • Other duties as assigned

Skill/Requirements
  • Bachelor's degree in Business or related field or equivalent work experience or equivalent combination of education and experience.
  • Minimum 8 years of related experience
  • Collision Industry relationships (OEM, carriers, ICAR and/or strategic partners) preferred
  • Excellent organization skills
  • Detailed knowledge of CCC estimating & “P-Page” logic
  • Good verbal & written communication skills
  • Must be at least 18 years of age
  • Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
  • Must be able to successfully pass a criminal background check
  • Multi-tasking; adapts easily to fast-paced environment
  • Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
  • Must be able to sit for long periods of time
  • Must be able to travel 30-40%
  • Ability to work from Lewisville corporate office preferred


About Us

Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a company with more than 1,000 convenient, state-of-the-art repair centers and growing, and why hundreds of thousands of people entrust their vehicles to us every year. We are driven by our purpose – to restore you to the Rhythm of your Life. A career at Caliber is not for everyone, but if you’ve got the drive, we’ve got your ride!


Posted Date: Jun 26, 2020
Requisition Number: R0084401
Position Type: Full-time