Automotive Service Advisor

Job Description

Service First is a fast growing automotive service and repair organization. Right now, we're looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.


Job Summary
Ensure the highest level of customer service and communicate all automotive needs/recommendations in a professional and courteous manner

Essential Job Duties

  • Estimate all drive-in appointments and recommend, select and advise customers on service needed for their vehicles based on evaluation by service technician
  • Calculate service prices and purchases
  • Help with customers’ needs and explain mechanical problems with vehicles
  • Prepare and complete proper paperwork for final customer packet prior to vehicle delivery
  • Effectively communicate services offered and the value thereof
  • Successfully maneuver through the point-of-sale system
  • Properly document all recommended services and information pertinent to the vehicle
  • Manage production and the efficiency of each vehicle
  • Seek avenues by which to continually ‘wow’ the guest
  • Other duties as assigned
Skill/Requirements
  • Minimum 2 years’ experience in the automotive maintenance and repair industry
  • Solution oriented with a positive attitude
  • Excellent attention to detail
  • Enjoy working as a team
  • Ability to multi-task
  • Ability to work around vehicles, tools, and delicate equipment
  • Effective communication skills
  • Valid driver’s license and good driving record


About Us

People have been our focus since we opened our first facility July 1st, 2011 in Spring, TX. The founders of Service First Automotive had nearly 70 years of combined experience in the automotive service industry and set out to change the image of the automotive industry by Enriching the Lives of Others and quickly began to expand in North Houston Region. We joined the Caliber family in August of 2017 and have since rapidly expanded in the Houston, Dallas – Fort Worth and San Antonio Metros.

Today, we have nineteen locations and the Caliber family has committed to continued expansion throughout the Texas Triangle. We are very excited to make a positive impact on the automotive service industry and invite you to be a part of the automotive revolution.

Our Mission:
  • To be the automotive service provider of choice by delivering an unparalleled guest experience and create lifelong relationships
Core Principles:
  • To have the best trained & most satisfied teammates
  • Consistently deliver operational excellence.
  • Provide a mind blowing guest experience to each every customer.
  • We are committed to continuous innovation to continue driving out growth & success.

Our work is only as good as the people behind it! Service First Automotive is a company that consistently puts people first. Whether it is our customers, our teammates, or our community as a whole, we are committed to enriching the lives of others. With attitude, aptitude, ethic and a servant's heart, we will change the image of the automotive service industry.


Posted Date: Jun 25, 2020
Requisition Number: R0084427
Position Type: Full-time