Client Compliance Specialist

Job Description

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.

Job Summary
Review estimates to ensure company and client compliance in order to eliminate potential leakage/errors

Essential Job Duties

  • Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
  • Communicate findings to service advisors for training and compliance improvement purposes
  • Identify areas for GP% improvement through report analysis and estimate review
  • Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
  • Report and track findings for management
  • Comply with all Caliber safety rules, policy guidelines and company standards
  • Other duties as assigned
  • High school diploma or GED
  • Minimum 2 years related experience
  • Advanced understanding and knowledge of repair process/procedures
  • Detailed knowledge of CCC pathways estimating & “P-Page” logic
  • Good verbal & written communication skills
  • Must be at least 18 years of age
  • Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
  • Must be able to successfully pass a criminal background check
  • Multi-tasking; adapts easily to fast-paced environment
  • Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
  • Must be able to sit for long periods of time
  • Must be able to stand, walk, sit, bend, push/pull, stoop, kneel, crouch, reach or crawl frequently
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
  • Modest noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions
  • Must be able to lift up to 15 pounds

About Us

Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a company with more than 1,000 convenient, state-of-the-art repair centers and growing, and why hundreds of thousands of people entrust their vehicles to us every year. We are driven by our purpose – to restore you to the Rhythm of your Life. A career at Caliber is not for everyone, but if you’ve got the drive, we’ve got your ride!

Posted Date: Feb 4, 2020
Requisition Number: R0080075
Position Type: Full-time