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Help Desk Technician

Job Description

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.


Job Summary
Applies technical knowledge to provide 1st tier support to diagnosis, troubleshoot and resolve network end user application computer software and hardware problems and issues

Essential Duties and Responsibilities:

  • Complete Help Desk Calls
  • New computer configuration / testing / distribution
  • Laptop configuration / Testing
  • Ghost image creation / distribution
  • Estimating application support
  • Equipment repair management
  • Estimating Update process management
  • Phone system / voicemail administration
  • Telephone repair/replacement/troubleshooting
  • User Account and Email creation / configuration

Qualifications /Requirements:  
  • Minimum 1 - 3 years of previous Help Desk experience preferred
  • NT Networking and hardware knowledge
  • Thorough understanding of Microsoft products - NOS, OS and other applications
  • Excellent customer service skills
  • Excellent troubleshooting skills
  • Ability to express complex technical concepts effectively, both verbally and in writing
  • Remote support experience, a plus
  • VMWare knowledge/experience a plus


About Us

Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a company with more than 500 convenient, state-of-the-art repair centers and growing, and why hundreds of thousands of people entrust their vehicles to us every year. We are driven by our purpose – to restore our teammates and our teammates to the rhythm of their lives. A career at Caliber is not for everyone, but if you’ve got the drive, we’ve got your ride!


Posted Date: May 13, 2019
Requisition Number: R0056579
Position Type: Full-time