Caliber Collision Careers

Customer Service Representative

Indian Land, South Carolina
Service

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Job Description

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.


Job Summary
Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center

Essential Job Duties

  • Greet all customers in a timely, friendly and professional manner
  • Answer all phone calls consistently within 3 rings.  All phone messages immediately communicated to the correct recipient
  • Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
  • Maintain DRP logbooks and Enterprise ARMS by 9am daily
  • Secure proper payments.  DRP DTPS completed as required
  • Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.
  • Assist OM with reconciling invoices to payables report daily & monthly (as applicable)
  • Comply with Caliber daily receipts guidelines and procedures
  • Comply with all Caliber safety rules, guidelines and standards
  • Other duties as assigned
Skill/Requirements
  • High school diploma or GED
  • Must be at least 18 years of age
  • Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
  • Satisfactory completion of a criminal background check
  • Ability to effectively communicate with others, oral and written
  • Ability to read and understand basics of repair instructions, written estimates and work orders
  • Organizations, multi-tasking; adapts easily to fast-paced environment
  • Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
  • Maintains a well groomed, professional appearance
  • Moderate noise levels in this working environment


About Us

Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a company with more than 500 convenient, state-of-the-art repair centers and growing, and why hundreds of thousands of people entrust their vehicles to us every year. We are driven by our purpose – to restore our teammates and our teammates to the rhythm of their lives. A career at Caliber is not for everyone, but if you’ve got the drive, we’ve got your ride!


Posted Date: Apr 9, 2019
Requisition Number: R0054855
Position Type: Full-time