Caliber Collision Careers

Retail Field Trainer

Philadelphia, Pennsylvania


Job Description

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.

Job Summary
Retail Field Trainers primary responsibility is providing on-site, hands-on company product & service training at shop locations.  Retail Field Trainer will report directly to a Field Training Manager for day to day instruction & training schedules.  Retail Field Trainer should have basic computer, internet, automotive experience, terminology & skills. Retail Field Trainer must also be willing to travel, maintain proper personal appearance, poses basic customer service skills & good at personal time management.

Essential Job Duties

  • Tool Product integration
  • Up to 75% travel
  • Hands on, on-site training
  • Provide Scanner Demonstrations
  • Train shops how to use and update Scanner
  • Demonstrate Virtual Tier Assistance
  • Train Protech Partner Portal
  • Assist Portal Setup & Technical Assistance
  • Demonstrate All Reporting Capabilities
  • Ensure Complete Service Training
  • Fully understands our company purpose, our service offerings, reasons & benefits
  • Master Protech Automotive Solutions products & services
  • Provide On-site training with a minimum of 2 days, upwards to 5 days
  • Follow P.A.S. company developed shop training guideline
  • Assist Sales Team with Integration of Portal and Scan Tool
  • Other duties as assigned

Skills/ Requirements
  • Basic automotive knowledge & terminology
  • Extensive computer knowledge
  • Ability to identify & correct computer software & hardware issues
  • Proficient with Android Software
  • Available to travel 75%
  • Ability to effectively communicate with others & strong Time Management Skills
  • Must have a valid driver’s license, clean driving record & observe all local traffic laws
  • Personable, friendly demeanor with world class customer service skills
  • Maintain a well-groomed appearance

About Us

Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a company with more than 500 convenient, state-of-the-art repair centers and growing, and why hundreds of thousands of people entrust their vehicles to us every year. We are driven by our purpose – to restore our teammates and our teammates to the rhythm of their lives. A career at Caliber is not for everyone, but if you’ve got the drive, we’ve got your ride!

Posted Date: Nov 8, 2018
Requisition Number: R0045133
Position Type: Full-time